Shipping policy

Last Updated: July 22, 2026

Thank you for shopping with LAGEFE. This Shipping Policy explains our shipping destinations, order processing procedures, shipping rates, estimated delivery times, and related information for purchases made through lagefe.shop.

This policy currently applies to orders delivered within the United States only.

1. Shipping Destination

LAGEFE currently ships to valid residential and commercial addresses within the United States.

We currently ship to customers in the United States only.

Orders are prepared and shipped through our logistics partners according to product availability, destination requirements, and available shipping routes.

At this time, we do not offer shipping to countries or regions outside the United States.

2. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Orders placed after 3:00 PM (U.S. Central Time) may be processed on the following business day.

Order processing includes:

Payment verification
Product preparation
Quality inspection
Packaging
Shipment handover to the logistics provider

3. Shipping Time

After an order has been processed and dispatched, the estimated transit time is:

5–10 business days

The estimated total delivery time, including order processing, is approximately:

6–13 business days

Delivery estimates begin after payment confirmation and are calculated using business days.

Shipping times are estimates rather than guaranteed delivery dates.

Actual delivery times may be affected by:

Carrier delays
Weather conditions
Public holidays
Transportation issues
Peak shopping periods
Other circumstances outside our reasonable control

4. Shipping Rates

The following shipping charges apply to eligible United States orders:

Order Value	Shipping Charge
Orders below $79 USD	$8.99 USD
Orders of $79 USD or more	Free Shipping

The free-shipping threshold is calculated based on the merchandise subtotal after discounts and before applicable taxes.

Shipping charges will be clearly displayed during checkout before payment is completed.

5. Shipping Method

Orders are shipped using tracked delivery services selected according to the destination, package characteristics, and available logistics routes.

Shipping carriers may include:

USPS
UPS
FedEx
DHL
Other logistics partners

Customers cannot always select a specific carrier during checkout.

We do not guarantee expedited, overnight, or same-day delivery unless such options are specifically displayed during checkout.

6. Order Tracking

Once your order has been shipped and tracking information becomes available, a shipping confirmation email will be sent to the email address provided during checkout.

The email may include:

Tracking number
Carrier information
Tracking link
Shipment status

Tracking information may require approximately 24–48 hours after shipment to begin updating.

A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.

7. Shipping Origin and Address Information

LAGEFE operates with a global supply and service structure.

Company / Factory Address:

Used for company operations, product manufacturing, quality inspection, packaging, and business information.

广州市白云区同雅街7号之一号218房
Guangzhou Baiyun District, Tongya Street No.7-1 Room 218
China

U.S. Customer Service Address:

Used for customer communication, service support, and return assistance.

60 Chelsea Corners
Chelsea, AL 35043
United States

8. Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please verify:

Recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP code
Telephone number
Email address

If you notice an address error, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

LAGEFE is not responsible for delivery failures caused by incorrect or incomplete information provided by customers.

9. Order Changes and Cancellations

Order change or cancellation requests must be submitted as soon as possible after purchase.

Please contact:

Email:
service@lagefe.shop

We will make reasonable efforts to assist.

However, orders cannot be modified or canceled once they have been processed, packed, or transferred to the carrier.

If the order has already shipped, customers may request a return after delivery according to our Return & Refund Policy.

10. Delivery Delays

Delivery delays may occur due to circumstances outside our reasonable control, including:

Severe weather
Public holidays
Carrier congestion
Transportation disruptions
Incorrect delivery information
Supply chain interruptions

If your order does not arrive within the estimated delivery period, please contact us with your order number.

We will review tracking information and contact the logistics provider when appropriate.

11. Lost or Damaged Packages

If the carrier confirms that a package has been lost during transportation, LAGEFE will review the order and provide an appropriate solution.

Possible solutions may include:

Replacement shipment
Refund to the original payment method
Other reasonable solutions agreed with the customer

For damaged packages, customers should contact us within 7 days after delivery and provide supporting photos if available.

12. Packages Marked as Delivered

If tracking information shows that your order has been delivered but you cannot locate it, please check:

Mailbox
Front porch or entrance
Reception area
Other household members
Neighbors
Local delivery carrier

If the package is still missing, please contact:

service@lagefe.shop

We will assist with reviewing delivery information and contacting the carrier when necessary.

13. Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned due to:

Incorrect customer-provided address
Failure to collect the package
Repeated unsuccessful delivery attempts

Any eligible refund will be processed according to our Return & Refund Policy.

Shipping fees or return-related costs caused by customer actions may be deducted from the refund.

14. Split Shipments

Orders containing multiple products may occasionally be shipped separately.

If this occurs:

Customers will not be charged additional shipping fees
Each package may have a separate tracking number
Packages may arrive on different dates

The original shipping charge shown during checkout will remain unchanged.

15. Contact Information

For questions about shipping, tracking, delivery, or order status, please contact:

Brand: LAGEFE

Email:
service@lagefe.shop

Phone:
+1 205-530-8154