Refund policy
Return Window
We accept eligible returns within 30 days from the date you receive your order.
Return requests submitted after 30 days may not be accepted. Returned items must meet the conditions described below.
Return Conditions
To be eligible for a return, items must:
- Be unused and in their original condition;
- Have all original tags attached;
- Be returned in the original packaging;
- Have no visible signs of use, stains, damage, or excessive wear;
- Be in a condition suitable for resale.
We accept returns for buyer's remorse, including incorrect purchases, changed minds, or items that are no longer needed, provided that the returned item meets the conditions above.
If an item has a quality issue, was shipped incorrectly, or was damaged during transit, please contact us promptly. We will provide an appropriate return, refund, or other reasonable solution depending on the circumstances.
Non-Returnable Items
The following items are generally not eligible for return:
- Underwear, swimwear, and other intimate apparel;
- Custom-made or personalized products;
- Personal care products;
- Opened or used hygiene-related products;
- Digital or downloadable products;
- Clearance items or products clearly marked as Final Sale;
- Items that have been used, significantly worn, damaged, or are otherwise unsuitable for resale.
If an item has a manufacturing defect or we sent you the wrong item, we will review the situation and provide an appropriate solution, even if the item falls into one of the categories above.
How to Request a Return
To request a return, please contact us within 30 days of receiving your order:
Email: service@lagefe.shop
Phone: +1 719-402-5222
Please include the following information in your request:
- Your order number;
- The reason for the return;
- Photos of the item, if the item is damaged, defective, or incorrect.
After receiving your request, we will review the return eligibility and provide you with return instructions.
Please do not send items back without contacting us and receiving return instructions first.
Return Address
U.S. customers should send approved returns to:
Lagefe
1285 W Pueblo Blvd
Pueblo, CO 81004
United States
Phone: +1 719-402-5222
This U.S. address is used for order fulfillment and customer returns.
Our China address is used for product manufacturing and production and is not the return address for U.S. customers:
Guangzhou Lagefe Fashion Co., Ltd.
Room 218, No. 7-1, Tongya Street
Baiyun District, Guangzhou, China
Return Shipping Costs
For returns due to buyer's remorse, including changed minds, incorrect purchases, or items that are no longer needed, the customer is responsible for the return shipping cost. Return shipping fees are charged according to the actual shipping cost.
If the return is due to a defective item, incorrect item, or damage that occurred during shipping, we will cover the reasonable return shipping cost and provide an appropriate resolution.
Refunds
Once we receive the returned item, we will inspect it to determine whether it meets the return conditions.
Eligible refunds are generally processed within 3–5 business days after the returned item has been received and inspected.
Refunds will be issued to the original payment method. The time required for the funds to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
We do not charge a restocking fee.
Original shipping charges that have already been paid are generally non-refundable unless the return is due to a defective item, incorrect item, or damage during shipping.
Lost or Damaged Return Packages
If a returned package is lost or damaged during transit, please contact us as soon as possible and provide the return tracking information and any relevant evidence.
For returns where the customer is responsible for the return shipping cost, we recommend using a shipping service that provides tracking. We will assist with the situation based on the available shipping information and circumstances.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, you may first request a return according to our return process. Once your refund has been processed, you can place a new order for the item you prefer.
Partial Returns & Refunds
If only part of your order is eligible for return, you may return the eligible items separately. We will process the applicable partial refund based on the items successfully returned and approved.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: service@lagefe.shop
Phone: +1 719-402-5222
Lagefe
1285 W Pueblo Blvd
Pueblo, CO 81004
United States